Pin-Up terms of service Bangladesh

These Pin-Up terms of service Bangladesh explain the legally binding rules for using our online casino and betting platform, including the website, mobile site, and app services. By accessing, registering, depositing, placing bets, or using any feature, you confirm that you understand and accept this agreement. If you do not agree, you must stop using the platform immediately. We may also publish related notices and policies that form part of these Terms, such as the Privacy Policy and Disclaimer. Please read carefully because these Terms affect your rights and obligations, including verification, withdrawals, and dispute handling.

1. Acceptance of Terms

By accessing or using our platform, mobile application, or any associated services, you enter into a legally binding agreement with us. You confirm that you have read and understood these Terms and that you agree to follow them at all times. We may update, amend, or replace these Terms when needed, including for security, operational, or legal reasons. Any updated version takes effect when posted on the platform. If you continue to use the services after changes are posted, that continued use means you accept the updated Terms. If you do not accept changes, you must stop using the services and request account closure.

2. Eligibility Requirements

You may use the services only if you meet all eligibility requirements. Age: you must be at least 18 years old, and we apply a strict anti-underage policy, including the right to request proof of age at any time. Residency: the services are intended for users based in Bangladesh, and you must ensure your use complies with all applicable local laws and regulations. Legal capacity: you must have full legal capacity to enter into this agreement. Self-exclusion: if you are in an active self-exclusion or cool-off period, you must not attempt to register a new account or use another person account.

3. Account Registration and Security

To create an account, you must provide accurate and complete information, including your real name, date of birth, and a valid phone number that may be used for payments such as bKash or Nagad. You must keep your details up to date. One account per person is allowed, and multi-accounting is strictly prohibited; if we detect multiple accounts connected to the same person, household, IP, device, or identity, we may close all related accounts and forfeit balances and bonuses. You are solely responsible for protecting your login credentials, including your phone, password, and any PIN, and you must not share them with anyone.

We may require identity verification KYC at registration, before deposits or withdrawals, or at any time for security, AML, and player safety. KYC may include a government-issued ID, proof of address, and proof of payment method ownership. If you fail to provide requested documents or if verification cannot be completed, we may suspend or restrict your account, refuse withdrawals, or terminate the relationship. You remain responsible for all activity and transactions carried out under your account, whether authorized by you or not, unless required otherwise by applicable law.

4. Deposits and Withdrawals

This section explains how deposits and withdrawals work, including supported payment methods, minimum amounts, and verification checks. You agree to use only payment methods that belong to you and to provide accurate payment details. We may perform security reviews to prevent fraud, chargebacks, and AML risks, and we may request additional documents before processing certain transactions. Where possible, withdrawals are processed to the same method used for deposit, and we may apply risk controls to protect both you and the platform. Always check your payment details carefully before confirming a transaction.

4.1 Supported Payment Methods

We support local and alternative payment options to make funding your account easier. Available methods may include bKash (instant), Nagad (instant), Rocket (mobile banking), and USDT/Tether (blockchain). Availability can change based on technical, banking, or compliance requirements, and some methods may require additional verification. You are responsible for any charges applied by your payment provider, mobile operator, or blockchain network, such as transaction or network fees. We do not guarantee that every method will be available at all times, and we may disable a method temporarily for maintenance or security reasons.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent in USDT, unless a specific cashier instruction states otherwise. Deposits are credited instantly in most cases, but delays can occur due to provider downtime, incorrect reference details, compliance checks, or network congestion for blockchain transfers. Third-party deposits are not accepted, meaning you must not deposit from a wallet or account that is not in your name or under your control. We do not charge deposit fees, but your provider may apply fees outside our control. If we reasonably suspect fraud, chargeback risk, or AML concerns, we may hold or reverse credited funds pending review.

4.3 Withdrawal Terms

Withdrawals are typically processed within 5 to 15 minutes for verified accounts, but processing times can vary due to KYC status, payment method, security checks, provider delays, and peak demand. We may require identity verification before processing a withdrawal, even if you have previously deposited or played. Where possible, withdrawals are made to the same method used for deposit to reduce fraud and AML risk. We reserve the right to delay, refuse, or cancel a withdrawal request that appears suspicious, is linked to prohibited activity, involves third-party funds, or cannot be verified to our satisfaction.

5. Bonuses and Promotions

Bonuses, free spins, and promotional offers are optional benefits and are subject to bonus terms and conditions stated in each promotion. You must meet wagering requirements before bonus funds or related winnings become eligible for withdrawal, and the required multiplier or playthrough will be shown in the promotion rules. Promotions may have time limits, and unused bonus funds may expire and be forfeited after the expiry time. Unless stated otherwise, only one bonus is allowed per person, household, IP, or device. Some games may contribute differently to wagering, and some may be excluded during an active bonus period.

During an active bonus, we may apply a maximum bet limit and other restrictions to prevent unfair advantage. If we reasonably believe you engaged in bonus abuse, including hedging, coordinated play, exploitation of system errors, or any pattern designed to bypass wagering requirements, we may void bonuses and winnings, withhold withdrawals, and close accounts. We may modify, suspend, or cancel any promotion at any time, including if we detect misuse or if operational conditions change. For general bonus information, you can review Bonuses, but the specific promotion rules always control.

6. Responsible Gambling

We support responsible gambling and encourage you to treat gambling as entertainment, not as a source of income. If you feel your play is becoming stressful or hard to control, take a self-assessment and consider taking a break. You can request deposit limits (daily, weekly, or monthly) through support, and you can request cool-off periods of 24 hours, 7 days, or 30 days. You may also request self-exclusion on a temporary or permanent basis via Telegram support, and during that time you must not attempt to create a new account. We recommend parental control tools to help protect minors from access.

7. Prohibited Activities

You must not use the services for any unlawful, abusive, or unfair purpose. Any violation may result in immediate termination, forfeiture of funds and bonuses, and reporting to relevant authorities where appropriate. We apply security controls to detect suspicious behavior, and we may suspend accounts while we investigate. The following actions are strictly prohibited and are treated as material breaches of this agreement. If we detect or reasonably suspect any prohibited activity, we may restrict play, void bets, cancel withdrawals, and require additional KYC or source of funds checks to meet AML obligations.

8. Intellectual Property Rights

All content and materials on the platform, including text, graphics, logos, user interface elements, software, and design, are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable license to access and use the services for lawful personal entertainment only. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the services without our prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain all rights to their own content and software.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always meet your expectations. To the fullest extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You acknowledge that you use the services at your own risk and accept full responsibility for gambling losses. Our aggregate liability to you for any claim arising from or related to the services is limited to the total amount of your deposits made in the prior 90 days.

10. Termination of Accounts

You may request to close your account at any time by contacting support. If you have a remaining balance, you may request a withdrawal, but payment is subject to verification, KYC completion, and security checks. We may suspend or terminate your account at our discretion if we believe you violated these Terms, attempted fraud, failed KYC verification, used prohibited payment methods, or created AML risk. We may also close accounts due to regulatory requirements or if an account remains inactive for 12 months or more. Upon termination, we may void bonuses and restrict access while we complete investigations and settlements.

11. Governing Law and Disputes

If you have a complaint or dispute, you agree to contact support first and attempt informal resolution by providing clear details and relevant evidence. If the dispute is not resolved informally, you agree to attempt mediation before starting formal proceedings. If mediation does not resolve the matter, you agree that the dispute will be finally settled by binding arbitration conducted in English, on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings. You also agree that any claim must be brought in your individual capacity and within applicable limitation periods.

12. Changes to These Terms

We may change these Terms at any time, and changes take effect immediately upon posting on the platform. If we consider a change material, we may provide notice through the platform interface, email, or other contact details you have provided, but you remain responsible for reviewing the current version before using the services. Continued use of the platform after changes are posted means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the services and request account closure. For general platform access, you can always return to Home to navigate available sections.

13. Contact Us

If you need help with your account, verification, deposits, withdrawals, or responsible gambling tools, contact our support team. We aim to provide 24/7 assistance in Bengali and English and target a response within 24 hours, depending on issue complexity and verification needs. For faster handling, include your registered phone number, a clear description of the issue, and any relevant screenshots or transaction references. For security reasons, we may ask additional questions to confirm ownership of the account before discussing sensitive details. Pin-Up may also use these contacts to send important service notices related to security or account status.